Return & Exchange Policy
At VV Fashion, we strive to provide our customers with high-quality products and an excellent shopping experience. If you wish to return or exchange a product, please read the following policy carefully.
1. Return & Exchange Period
- Customers may request a Return or Exchange within 7 days from the date of delivery.
- Any request made after 7 days of receiving the product will not be accepted.
2. Product Condition for Return or Exchange
To be eligible for a return or exchange, the product must:
- Be unused.
- Be unwashed.
- Have all original tags and labels attached.
- Be returned in its original packaging.
- Not be damaged due to customer handling or misuse.
If these conditions are not met, VV Fashion reserves the right to reject the return or exchange request.
3. Eligible Reasons for Return or Exchange
You may request a return or exchange if:
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- An item is missing from the parcel.
- You received a product with a different size than what was ordered on the website.
All requests are subject to verification before approval.
4. Customer Preference Returns
If the customer receives the correct product in good condition but wishes to return or exchange it due to personal reasons such as:
- Didn't like the color.
- Didn't like the design.
- Ordered the wrong size.
- Family member refused the product.
- Changed their mind.
- Any other personal preference.
The return or exchange may be approved at the sole discretion of VV Fashion.
In such cases, the customer will be responsible for all forward and return shipping charges.
5. Exchange Availability
Exchanges are subject to product availability.
If the requested size or product is unavailable, the customer may be offered:
- An alternative product, or
- An eligible refund, as applicable.
6. Reverse Pickup
- Where reverse pickup service is available, our courier partner will collect the product from the customer's address.
- If reverse pickup is unavailable in your location, the customer must send the product to our return address at their own expense.
7. Parcel Opening Video
A continuous, unedited parcel opening video is mandatory for claims involving:
- Damaged Product
- Wrong Product
- Missing Product
- Empty Parcel
- Incomplete Order
The video must clearly show:
- The shipping label.
- The sealed package.
- The complete unpacking process from opening the parcel until the product is fully visible.
If no parcel opening video is provided, claim verification may not be possible, and the claim may be rejected if sufficient supporting evidence is unavailable.
8. Damaged Product
If a product is received in damaged condition, the customer must contact VV Fashion Customer Support within 24 hours of delivery along with clear photos and videos.
After successful verification, a replacement or eligible refund will be provided.
9. Missing Item
If any product or quantity is missing from the parcel, the customer must report the issue immediately along with the parcel opening video.
After verification, a replacement or eligible refund will be processed.
10. Wrong Product
If an incorrect product is delivered by mistake, VV Fashion will, after verification, make every effort to send the correct replacement at no additional product cost to the customer.
11. Quality Inspection
All returned products undergo a quality inspection after reaching our warehouse.
The return, exchange, or refund request may be rejected if the product is found to be:
- Used.
- Washed.
- Carrying perfume, deodorant, or any odor.
- Damaged by the customer.
- Missing its original tags or labels.
12. Non-Returnable Products
The following items are not eligible for return or exchange:
- Used products.
- Washed products.
- Products without original tags.
- Products damaged by the customer.
- Altered or modified products.
- Clearance Sale products (where specifically mentioned on the website).
13. Company's Rights
VV Fashion reserves the right to reject any false, fraudulent, or suspicious return or exchange request.
Customers who repeatedly submit false claims or misuse this policy may have their future orders cancelled and may lose the Cash on Delivery (COD) payment option.
14. Contact Us
VV Fashion
Website:
www.vvfashion.co.in
Email:
vvfashion.co.in@gmail.com
Phone:
Address:
Tomar Arcade,
Near Maharaja Mansingh College,
Char Seher Ka Naka,
Gwalior, Madhya Pradesh,
India.