Shipping Policy
At VV Fashion, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Delivery Area
VV Fashion delivers products across India (All India). Delivery to remote or difficult-to-reach locations may take additional time.
2. Order Processing
- Every order is verified and processed after it is placed.
- Prepaid orders are processed after successful payment confirmation.
- Cash on Delivery (COD) orders may be dispatched after order verification.
- Order processing may be delayed on Sundays, Government Holidays, or Company Holidays.
3. Delivery Time
- Orders are generally delivered within 3 to 7 working days.
- Delivery may take longer due to remote locations, courier network limitations, or other unforeseen circumstances.
4. Shipping Charges
- Free Shipping is available on orders of ₹499 or above.
- For orders below ₹499, the applicable shipping charges displayed at checkout will apply.
5. Courier Partners
Orders are delivered through trusted courier partners. VV Fashion reserves the right to change its courier partner at any time based on operational requirements.
6. Delivery Delays
Delivery may be delayed due to circumstances including, but not limited to:
- Heavy rain
- Floods
- Natural disasters
- Festival rush
- Public holidays
- Strikes
- Curfews
- Lockdowns
- Government restrictions
- Technical issues
- Courier company delays
- Transportation issues
- High order volume
- Any other unavoidable circumstances
VV Fashion shall not be held responsible for delays caused by such events. However, we will make every reasonable effort to keep customers informed about their order status.
7. Incorrect Shipping Address
Customers are responsible for providing accurate:
- Full Name
- Mobile Number
- Delivery Address
- PIN Code
VV Fashion shall not be responsible for delivery failures resulting from incorrect or incomplete address information provided by the customer.
8. Customer Unavailable During Delivery
- If the customer is unavailable at the time of delivery or does not respond to calls made by the courier partner, the courier may attempt delivery again.
- After repeated unsuccessful delivery attempts, the parcel may be returned to our warehouse as Return to Origin (RTO).
9. Refusal to Accept Delivery
If a customer refuses to accept a parcel without a valid reason:
- For prepaid orders, the refund will be processed only after the parcel is returned to our warehouse and inspected.
- Actual shipping charges and Return to Origin (RTO) charges may be deducted from the refund amount.
- Customers who repeatedly refuse Cash on Delivery (COD) orders may have the COD payment option permanently disabled for future purchases.
10. Lost or Missing Parcels
If a parcel is declared lost or missing by the courier company, VV Fashion will conduct an investigation with the courier partner.
Once the verification process is completed, the customer will receive either a replacement or an eligible refund, as applicable.
11. Tracking Shows Delivered but Parcel Not Received
If the tracking status shows "Delivered" but the customer has not received the parcel, the customer must immediately contact VV Fashion Customer Support.
A final decision will be made only after an investigation with the courier partner.
12. Tampered Parcel
If the parcel appears damaged, opened, or tampered with upon delivery:
- Take clear photos and videos immediately.
- If possible, inspect the parcel in the presence of the delivery agent.
- Contact VV Fashion Customer Support without delay.
13. Parcel Opening Video
To process claims related to:
- Damaged Product
- Wrong Product
- Missing Item
- Empty Parcel
- Incomplete Order
Customers must record a continuous, unedited parcel opening video immediately upon receiving the package.
The video should clearly show:
- The outer packaging.
- The shipping label.
- The parcel seal.
- The complete unpacking process.
This video is mandatory for claim verification.
14. Changes to the Shipping Policy
VV Fashion reserves the right to modify or update this Shipping Policy at any time without prior notice.
The updated policy will become effective immediately upon being published on the website.
15. Contact Us
VV Fashion
Website:
www.vvfashion.co.in
Email:
vvfashion.co.in@gmail.com
Phone:
Address:
Tomar Arcade,
Near Maharaja Mansingh College,
Char Seher Ka Naka,
Gwalior, Madhya Pradesh,
India.